Shop Collections
FAQs
Orders usually take around 5–30 days, depending on how busy we are. Most orders are ready in less than 15 days, so don’t worry! ♡
Please keep in mind that during busy periods, collections, or events, your order may take a little longer.
Please keep in mind that during busy periods, collections, or events, your order may take a little longer.
You can contact us through Instagram and send us the picture, design, or idea you would like to customize. We’ll let you know what we can create for you! ♡
Don’t worry! If any beads fall off, you can contact us and we’ll arrange to have the item collected, repaired, and sent back to you free of charge.
We also usually include extra beads with your order, so you can easily repair a small area yourself without having to wait for the item to be sent back.
If you are outside the UAE, we can send you extra beads for the repair.
We also usually include extra beads with your order, so you can easily repair a small area yourself without having to wait for the item to be sent back.
If you are outside the UAE, we can send you extra beads for the repair.
We do not offer returns or refunds, except when the order is incorrect due to a mistake from our side.
Please make sure to check your order details carefully before placing your order.
Please make sure to check your order details carefully before placing your order.
For selected designs, you can exchange the size or fabric for an additional 40 AED.
Please note that exchanges depend on the design, as not all designs are eligible for size or fabric exchanges.
Designs cannot be exchanged or changed.
Please contact us before requesting an exchange to check if your item is eligible. ♡.
Please note that exchanges depend on the design, as not all designs are eligible for size or fabric exchanges.
Designs cannot be exchanged or changed.
Please contact us before requesting an exchange to check if your item is eligible. ♡.
Please make sure your shipping address and phone number are correct before completing your order.
We are not responsible for delays, failed deliveries, or lost orders caused by incorrect information entered by the customer.
If we notice an issue with your information before the order is shipped, we will try to contact you through email. However, once the order has been shipped using the information provided at checkout, we cannot guarantee that it can be changed or refunded.
We are not responsible for delays, failed deliveries, or lost orders caused by incorrect information entered by the customer.
If we notice an issue with your information before the order is shipped, we will try to contact you through email. However, once the order has been shipped using the information provided at checkout, we cannot guarantee that it can be changed or refunded.