Shipping, Returns & Exchanges

By placing an order with us, you agree to the policies below. Please read them carefully before completing your purchase. ♡

Processing Time

Our pieces are handmade with care and usually take approximately 5–30 days to prepare, depending on the design and our current order volume.

Most orders are completed within 15 days. However, processing may take longer during busy periods, launches, events, or times of high order volume.

Please note that processing time does not include shipping or delivery time.

If you need your order for a specific date or occasion, please contact us before placing your order to confirm whether we can accommodate your requested date.

Shipping Information Responsibility

Customers are responsible for ensuring that their shipping address, phone number, email address, and all other delivery information are correct before placing an order.

We are not responsible for delays, failed deliveries, returned shipments, or lost packages caused by incorrect or incomplete information provided by the customer.

If we notice an issue with your shipping information before dispatch, we will try to contact you using the email address provided with your order.

However, if the order has already been shipped using the incorrect information provided at checkout, we cannot guarantee that the information can be changed or that the order can be refunded.

Any additional delivery or reshipping charges resulting from incorrect customer information may need to be paid by the customer.

Returns & Refunds

All sales are final. We do not offer returns or refunds.

A refund or replacement will only be considered if you receive an incorrect item due to a mistake on our side.

If there is an issue with your order, please contact us as soon as possible and provide your order number along with clear pictures of the item received.

Exchange Policy

For selected designs only, we offer exchanges for:

Size
Fabric

A 40 AED exchange fee will apply.

Please note that not all designs are eligible for a size or fabric exchange. You must contact us first to confirm whether your item is eligible.

Customized and personalized orders are not eligible for exchange.

Beaded Item Repair Policy

We understand that beaded pieces are delicate and may occasionally require repair.

For your first repair only, if you are located within the UAE, we will arrange to have the item picked up, repaired, and delivered back to you free of charge.

If you are located outside the UAE, we are unable to arrange free pickup and return due to international shipping costs. Instead, please contact us, and we will provide you with a discount code or store credit toward the repair cost.